Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please note the following conditions:

Items must be returned in their original condition and packaging.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds will be processed within 10 days after we receive the returned item.

Please contact us at poppintagsdesign@gmail.com before returning any items to receive a return authorization.

Unfortunately, we cannot accept returns on sale items or gift cards.

We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at poppintagsdesign@gmail.com.